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4.7 ⭐ Rating | 🚚 London Zones 1-4 | 💸 Free Delivery Over £50
⭐ Rated 4.7 | 🚚 London Zones 1-4 | 💸 Free Delivery Over £50

Frequently Asked Questions

Email Support

Support Email

guru@boxandsprout.com

Check most frequently asked questions here, if you still need help then please contact us at guru@boxandsprout.com!

Delivery

London Zones 1-4.

Hopefully soon! In the meantime, if you would like to place an order over £200 within 1 hour driving distance of London, drop us a message via guru@boxandsprout.com and we will see if we can accommodate!

Standard delivery (2-4 working days) costs £6. But we offer free delivery for orders over £50!

We deliver within 2-4 working days.

Please email guru@boxandsprout.com to let us know your preferred time and date before placing your order. We'll get back to you quickly and let you know what we can do. 

Yes you can! Just get in touch via guru@boxandsprout.com and we will sort that out for you.

All you need to do is fill in the 'delivery instructions' section in the cart page. We can leave your delivery in a designated safe space or with a neighbour. You'll also receive a dipatch confirmation email the day ahead of the delivery, and you can reply to that email with any special delivery instructions too. 

Sadly we cannot do this at the moment due to Covid-19 guidance. The delivery can only be made to your front door, or into your garden if there is direct outside access.

Apologies! Please drop us a message via guru@boxandsprout.com and we will get back to you ASAP. 

Apologies! Please drop us a message via guru@boxandsprout.com and we will get back to you ASAP. 

It is indeed! We are being as vigilent as possible, so will maintain social distancing at all times. You will not need to sign for your parcel. 

No problem at all! We can leave your delivery in a designated safe space or with a neighbour. 

No problem at all! We can leave your delivery in a designated safe space or with a neighbour. 

No problem at all! We can leave your delivery in a designated safe space or with a neighbour. 

Your Order

Your order will contain your plant(s) in their plastic nursery pots and any other components of your order, as well as a plant care information leaflet. 

Did you check out as a guest? If you order a product and then log in to your account, it may not appear on your order history! If you're still unsure, feel free to message us via guru@boxandsprout.com.

Apologies! Please drop us a message via guru@boxandsprout.com and we will get in touch with you about a refund ASAP.

Apologies! Please drop us a message via guru@boxandsprout.com and we will get in touch with you ASAP.

Nope!

Of course - as long as we have not yet sent your order out for delivery. Please simply get in touch with us via guru@boxandsprout.com to let us know.  

We're sorry to hear that! Please drop us a message via guru@boxandsprout.com and we will get in touch with you ASAP.

Yes, we do! If you find an equivalent product cheaper elsewhere just email us at guru@boxandsprout.com and we'll arrange a price match for you! 

Of course - as long as we have not yet sent your order out for delivery. Please simply get in touch with us via guru@boxandsprout.com to let us know.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return!

We promise to supply products in prime condition, however sometimes we are subject to human error or factors outside our control. Please email us within 24 hours if your plants are not delivered in satisfactory condition and we will look to arrange a prompt replacement! If we cannot offer a replacement we will provide a full refund. 

If your plant dies within the first week of owning it then we will offer a full refund. If it dies shortly after this period then please drop us a line at guru@boxandsprout.com and we'll look into things for you, but please note that due to the perishable nature of plants we offer refunds on a case by case basis after the initial 7day window. 

Plant Maintenance

We provide care instructions on every product page to guide you. Any further questions, feel free to consult our plant doctor, found in the live chat on our home page! 

We provide care instructions on every product page to guide you. Any further questions, feel free to consult our plant doctor, found in the live chat on our home page! 

We provide care instructions on every product page to guide you. Any further questions, feel free to consult our plant doctor, found in the live chat on our home page! 

We provide care instructions on every product page to guide you. Any further questions, feel free to consult our plant doctor, found in the live chat on our home page! 

Yes! Plants can get very hungry during growth spurts and energy-intensive flowering or fruiting periods, so we encourage regular feeding! We recommend a high potash-based fertiliser, for example a tomato feed. Follow the feed instructions for frequency. 

Deadheading is the process of removing spent flowers - this is important because otherwise it may begin to seed, signalling to your plant that their job is done for the season and it can stop flowering. You can identify this by the petals dropping, turning brown or looking frilly around the edges. Take a pair of scissors or sacateurs and cut the stem below the dead flower head, but above a leaf node (where the leaves grow from the stem). This encourages new growth and new flowers!

Some low-maintenance plants may survive a few weeks without care, but we recommend asking a neighbour or friend to check-in every few days ideally! Just for a quick watering and maybe even a rotation for sunlight needs.

You don't have to, but if you want to, just be aware of cutting off flower buds! Also try to avoid pruning if frosts are imminent as this could result in the plant being weakened and suffering through winter. In May, it’s quite normal to cut some perennials down by a third of their height in order to encourage a larger profusion of flower heads and prevent the plants from getting too tall and straggly.

We always try our best to supply you with a weed-free product, but unfortunately weeds are masters at travelling, so if you start getting weeds sprouting then pull them out! If you're unsure that it is a weed, just wait a little bit to see the shape of the leaves - if they don’t resemble anything on your plant, then get rid of it. Make sure you pull all the roots out to prevent them from returning!

Maybe after a few months - depending on your plant's growth rate and pot size. Check out our 'How to repot' blog for more information!

For sure! Ideally harvest the seeds when they have dried out on the plant and then store them in a paper bag or envelope. Don't forget to store them in a cool, dry and dark place and try to ensure you have sown all of them the following year as germination success rates fall over time if you are sowing with old seed.

Perennial plants regrow every spring, while annual plants live for only one growing season, then die off. The life span of most small trees and shrubs is about 7 to 10 years. With proper maintenance, many of them can live a bit longer than this. Overall, this is slightly like how long is a piece of string! It depends on lots of things like the conditions and environment you keep it in, whether you repot it or plant it out into a garden. If you would like to chat with us about your space and how to look after plants then please drop us a line at guru@boxandsprout.com and we'll be happy to talk it through! 

As above, this is slightly like how long is a piece of string! It depends on things like when and how you report the plant or if you transplant it out into the garden. Your growing environment will also impact things, as well as whether you feed the plant at the right times. If you would like to chat with us about any of this then please drop us a line at guru@boxandsprout.com and we'll be happy to talk it through! 

Annual plants just live one year and so will not make it through winter, whereas our hardy perennials will die back in winter but regrow in spring. Our hardy evergreens will make it through the UK winter. Also worth mentioning that all our pots are frost proof and so will make it through winter colds without damage too! 

Plant Problems

This can be a difficult one to diagnose so may take some trial and error, but generally it's due to over-watering or under-watering. The easiest way to tell if your plant has enough moisture is to feel the compost about 1 or 2 inches down from the surface with your finger, before watering accordingly. However, yellowing leaves can also be a sign of nutrient deficiency, so it could be worth trying a feed for your plants - we recommend a tomato feed, once a week or however is instructed on the label. 

Plants grow towards the light! Therefore uneven growth is most likely due to plants only having exposure to sunlight on one side - try rotating your pots regularly to ensure every part of each plant gets its time in the sun. 

First off, double check that your plant isn't a herbaceous perennial, as these types of plant naturally lose their leaves for winter! However, if the leaves are falling off during warmer months, this could be for a number of reasons. Over-watering or under-watering can be the first cause, so take extra care to examine the amount of moisture in the soil (1-2 inches below the surface with your finger) before watering accordingly. Pests, like aphids and beetles, can damage the plant’s roots - try ordering nematodes online as a good way to become pest-free!

First of all it helps to identify the type of bug you're dealing with - are they green fly or black fly? Do they look like aphids and are they producing a sticky sap? Are they caterpillars or beetles? Once you have got them identified, drop us an email to guru@boxandsprout.com and we’ll share some advice!

Powdery mildew is a common problem which occurs in warm, humid weather, often brought on by overhead watering, so try to water your plants closer to the roots and avoid splashing the leaves too much! Spraying milk on the leaves can also be an effective cure - leave the plants in the sun and keep spraying every couple of days until the marks are completely gone.

Scratch the stem with something sharp - if the flesh underneath is green-tinged and damp, your plant is alive. If it's dead, you'll have a job even scratching it! But most likely it just needs a little TLC - cut back any dying leaves or stems, ensure the plant has good drainage out of the bottom of its container and then consider a water-soluble feed (e.g. tomato feed) to help it along!

Containers

Your plant will arrive in a plastic nursery pot, pre-filled with soil, yes! However, outer containers will need to be purchased separately. 

We have opted to use plastic nursery containers because they are lightweight, durable and long lasting. This allows us to transport large deliveries to you, as well as aiding your ability to move them around your outdoor space. We also intend for the plastic holding pots to be reused for cuttings and future transport of new plants!

Yes you can!

Yes you can!

Unfortunately not! Please feel free to drop us a line at guru@boxandsprout.com and we can look into options for you. 

We sell a range of pots between 20cm - 43cm in diameter. We're constantly adding to our range so please check back often! You can use the menu filters in the pots pages to filter by pot size. 

Payment

We currently accept Visa, Mastercard, Amex, Discover, Diners Club, Maestro, Shop Pay, Apple Pay, Google Pay. 

Yes we will! 

Yes, you will immediately receive an order confirmation email. 

Gifting

We can indeed! We're happy to remove the price, as well as add a personalised note to your order! Please just leave a gift note in the delivery instuctions box on the cart page, or drop us a line at guru@boxandsprout.com with information about the gift note for us to include with the delivery :)

Safety

Compost can harbour bacteria and spores, so if in doubt wear some gloves to be on the safe side! You should also avoid breathing in the compost, ingesting it or exposing open wounds to it. Always wash your hands thoroughly after handling compost and before touching your face or food.

We aim to select plants that are safe for humans, but if there is a level of toxicity, we will indicate this on the product page of our website!

We aim to select plants that are safe for humans and animals, but if there is a level of toxicity, we will indicate this on the product page of our website!

Our Store

We keep in mind changing seasons and weather conditions when it comes to choosing our product range, in order to ensure you recieve plants that are perfect for the time of year that you order them. This also allows you to discover and expland your collection of beautiful plants! The product you are looking for may be stocked again in the future.